Support desk

Questions happen. We’re here to help you plan with confidence—before your day and if anything changes.

Common questions

You’ll receive meeting details after we review your request. If you include your hotel name or neighborhood, it helps us guide you accurately.
Share accessibility notes in your request. We’ll advise on feasibility and help you set realistic expectations for comfort and pacing.
We plan for all weather conditions and will recommend what to bring. On the day, your guide coordinates the smoothest route and timing.
Yes—tell us what your group wants most. We’ll confirm what’s possible and adjust the order of stops when it improves the day.

Reach us

Send a message with your preferred date, group size, and any notes. If you already submitted a request, include your details so we can help faster.

Tip: If you’re unsure what to ask, write “Help me choose a good pace” and tell us what you enjoy (photos, food, architecture, history).

Quick contact

Response time
Typically within 1 business day
What to include
Preferred date • Travelers • Hotel/neighborhood • Any accessibility notes